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Do you have a question about Empire Saddles, our collection, or our dealer network? Please feel free to contact us.
Do you need advice on which saddle fits you and your horse, would you like to schedule a saddle fitting consultation, or do you have a question about a saddle you have already purchased? Then please contact your Empire saddle fitter directly.
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F.A.Q.
Quality and fit
We choose high-quality materials, reliable trees, and wool-flocked panels. Our various models and versions offer possibilities for both horse and rider. Together with an Empire saddle fitter, it is determined which combination fits best.
Training
Our Empire dealers are professional saddle fitters whom we support with product knowledge and training. During training sessions and dealer days, we go deeper into our models, fit, and the various options for horse and rider. We are also happy to help with questions and challenging fittings.
Development and innovation
We continue to develop our saddles based on knowledge and practical experience. From tree shapes and panel designs to finishes and knee blocks. In addition, all Empire saddles are equipped with TreeClix as standard, allowing the tree width to be adjusted in 5 mm increments.
Stock
We maintain an extensive stock of saddles available for our dealers. This allows a saddle fitter to specifically search for a suitable model and version without being limited to their own stock.
Service and collaboration
We see our dealers as professional partners. We keep communication lines short, provide input on questions, and listen to practical experiences. We incorporate that feedback into the further development of our saddles and service.
Empire Saddles works with a network of independent, professional saddle fitters. Every saddle fitter has his or her own way of working, but our dealers are trained by Empire in our models, tree shapes, panels, and the various versions.
During a saddle fitting consultation, the saddle fitter looks at your horse as well as you as a rider. Based on this, it is determined which Empire models and versions are suitable to try. The saddle fitter can then adjust the saddle where necessary in tree width and flocking and assesses the fit during riding.
Not every dealer has all Empire saddles in stock themselves. That is why we keep an extensive stock available for our dealers. If the desired saddle is in stock with us, it can be delivered quickly to your saddle fitter. If that is not the case, it can of course be ordered for you.
The precise working method, costs, and possibilities regarding a saddle fitting consultation may differ per dealer. Please inquire with your Empire dealer for more information.
Good maintenance helps to keep the leather and the fit of your Empire saddle in good condition for as long as possible.
- Remove dirt and dust with a soft brush or dry cloth, and then wipe off dirt and sweat with a slightly damp cloth. Regularly care for the leather with a suitable leather care product. Empire has its own collection of leather care products for this purpose, available through your Empire saddle fitter.
- Preferably use a mounting block when mounting. This reduces the strain on the saddle during mounting.
- Use a saddle rack that keeps the wool-flocked panels free. When the panels rest on the rack for a long time, the wool and panels can deform and thus affect the fit.
- Remove the girth when storing the saddle and check that the girth straps hang straight and are not twisted.
- Store your saddle in a dry, well-ventilated place. Never let a damp saddle pad dry under the saddle. Moisture can soak into the panels and is not beneficial for the leather and the wool.
When purchasing a new wool-flocked saddle, a follow-up check is recommended. The wool can still settle somewhat in the initial period, and your horse can also change. Your saddle fitter can assess during the follow-up check whether the tree width, flocking, and fit still align well.
How often your saddle needs to be checked after that differs per horse and situation. Changes in training, muscle development, weight, or condition can, for example, be a reason to have the saddle reassessed sooner.
Therefore, discuss with your Empire saddle fitter which check-up frequency is appropriate for you and your horse. During a check-up, the saddle fitter can, among other things, check the TreeClix setting and the wool flocking and adjust them where necessary.
As a proud owner of an Empire saddle, you naturally want to enjoy your saddle for as long as possible.
It is important to realize that a saddle is an article of use and that user marks are logical with normal use. This normal wear and tear is not covered by the warranty. However, if there is excessive wear that is not in line with what can reasonably be expected, the warranty conditions apply.
Do you have a problem with your Empire saddle or do you think there is a defect? Then always contact the Empire saddle fitter from whom you purchased the saddle. The saddle fitter is the seller of the saddle and is responsible for handling warranty and any defects. If necessary, the saddle fitter will contact Empire Saddles regarding this matter.
In addition to the legal warranty, additional warranty periods apply to new Empire saddles: five years on the tree, three years on the leather, and two years on patent leather, stones, and Swarovski. Normal signs of use and wear are not covered by this additional warranty.
Warranty questions and warranty handling always go through the selling Empire saddle fitter.
Some Empire saddle fitters regularly have second-hand Empire saddles available. Inquire with your saddle fitter about the current range and possibilities.
Even when purchasing a second-hand saddle, we recommend always having the fit assessed by a professional saddle fitter.
The fit of the saddle is always our highest priority, but we understand that you sometimes like to enter the ring with some extra flair. In addition to the choice of model and version, you can also choose the finish of your Empire saddle. The possibilities differ per version.
The Essentials version is finished in high-quality leather as standard and can be given its own accent with a patent leather facing. The Exclusive versions are finished in supple buffalo leather as standard and offer more options for the finish. For example, choose from patent leather, stardust, or crystals to give your saddle its own look.
Your Empire saddle fitter can inform you about the available options and any surcharges. And also take a look at Instagram for inspiration!
The prices of our saddles differ per model and version. Our jumping saddles are available from €3,500 incl. VAT . Within the dressage collection, the Essentials versions are available from €3,600 incl. VAT and the Exclusive versions from €4,800 incl. VAT.
On our collection page, you will find the current starting price for each model. A surcharge applies for certain finishing options. Your Empire saddle fitter can inform you about the exact price and possibilities.
Empire Saddles maintains an extensive stock of saddles available for our dealers. If the desired model and the correct version are in stock, the saddle can usually be delivered quickly to your saddle fitter.
If the desired saddle is not in stock, your saddle fitter can order it for you. The delivery time depends on the model, the version, and any chosen options. Your saddle fitter can inform you about the current delivery time.
Empire Saddles does not offer rental saddles itself. Inquire with your saddle fitter about any possibilities to bridge the delivery time.
Are you not completely satisfied with your Empire saddle? Then contact the saddle fitter from whom you purchased the saddle. Your saddle fitter knows you and your horse, can reassess the saddle, and look together with you at what adjustments or follow-up steps are needed.
As the seller, the saddle fitter is responsible for further handling. If support from Empire is needed, your saddle fitter can of course contact us. We will then be happy to provide input to the saddle fitter.